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Seller communication

The seller who wants to counter every offer hard

The offer comes in and the seller's first words are "counter at full price." Before you type a number, slow the room down. A counter is a message, and this seller is about to send one they haven't read.

Find out what they're protecting.

A reflex counter is almost never about the money alone. It's pride. It's the number they told their brother-in-law. It's the fear of leaving something on the table and finding out later. Ask before you argue. "What's the thing you'd regret most here? Taking less than you could have, or losing this buyer?"

Let them answer. The answer tells you what to talk about. A seller afraid of leaving money needs to see the terms. A seller protecting a number needs to see what the market said about that number over the last six weeks. A seller who just wants to win needs to hear what winning costs.

Walk through the offer before the number.

Most sellers read an offer as a price with paperwork attached. Flip the order. "Before we talk price, let's look at the rest. Financing, the closing date, the option period, the earnest money, what they're asking us to fix or pay for." Half the time the rest is better or worse than the number suggests, and the seller has no idea.

A clean offer with a fast close and nothing asked for is a different thing than the same price with a long option period and a list of repairs. Say that. Then say the number. By the time you get there, the seller is thinking about the whole deal instead of a single figure, and that's the only way to counter well.

Let's play the counter forward.

Before they send it, walk the next three moves. "If we counter at this number, here's what the buyer's agent sees. Here's how a buyer who was stretching to make this offer reacts. If they walk, here's where we are: back on the market, more days on the clock, with this buyer gone." Not a prediction. A rehearsal.

Then play it the other way. "If we come toward them here and hold firm on the closing date, here's what we keep and what we give." Sellers who rehearse both paths out loud tend to counter with a plan. Sellers who don't tend to counter with their chest.

Write the two paths on one page. A decision you can see is easier to make than one you're feeling.

Counter with a reason, not a reflex.

Every counter should be able to answer one question from the other side: why? "We're countering here because the three closest sales support it and the house has been on the market less than a month" is a reason the buyer's agent can carry to their client. "We're countering here because the seller is annoyed" is not, and the agent on the other end can tell the difference.

Give the seller the sentence they'd want the buyer to hear, and build the counter to match it. Often the best move isn't on price at all. A better closing date, a shorter option period, or keeping the appliances can be worth more to the buyer than they cost the seller. Trade those first.

Decide the floor before the offer arrives.

The best time to have this conversation is before there's an offer on the table. At listing, or at the first price review, ask the seller to set two things: the number they'd take today, and the terms they can't live without. Write them down. When an offer comes, you're comparing it to a decision they already made, not to their mood that afternoon.

Then the hard-countering seller has something to counter toward instead of something to defend. "This offer is above the floor we set, with a close date you wanted. Let's counter on the one term that's off and leave the price alone." That's a seller negotiating. The other version is a seller fighting, and buyers walk away from fights!

Common questions

Should I ever tell a seller to accept the first offer as written?

If it meets the floor and the terms they set, yes, and say why. "This is what we said we'd take, and it's here." A seller who set their own floor can accept without feeling they left a round on the table. The regret comes from sellers who never decided what enough looked like.

What if the seller wants to counter above the list price?

Ask what the buyer did to earn that. Unless there are multiple offers or something changed in the market since listing, a counter above asking tells the buyer the seller isn't serious. Show them what buyers have said about the price so far, and let that answer.

How many rounds of countering is too many?

When the moves get smaller than the risk of losing the buyer, stop. If the two sides are a few thousand apart on a sale this size and the terms are set, a fourth round is pride, not strategy. Name that out loud and let the seller choose with their eyes open.

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